This is the second episode of the adventures of team X, if you haven’t already, read the first part of the story
Things looked slightly less grim now. We had visualised the work that was coming through and at least we could see how deep the hole we had dug for ourself was.
For a team of 8 (programmers testers and analysts) we had something like 60 work items in progress, it was gigantic, daunting and scary.
But that was huge progress, because now we knew it was there. Now that we could see it and show it, we could do something to stop it from happening again.
Little we knew that what we had created was not only a board, what we had created was a living and talking entity, you don’t believe me? Read on.
The morning after we built the board, Zach appeared, he was the most unreasonable customer in the Northern hemisphere, known for his famous saying “take this ticket, if you finish it last week you are late”. He walked hurriedly to the team area with his usual bunch of new unbelievably urgent tickets to work on.
While he was walking, I swear, I thought I heard the music from “The good the bad and the ugly” such was the tension in the air.
Jimmy, a developer, told him: “Hey Zach, yes, we will work on them but we need to finish these first” pointing at the board.
Zach wasn’t happy, squinted and said, “but this is urgent! I need it now!”.
Jimmy was relentless, looked at the cards that Zach had already in progress on the board and said “that’s fine Zach, no problem, have a look at these cards on the board, they are your 6 tickets already in progress, if your new two are more urgent then let’s replace them”.
Zach eyes widened with disbelief, looked at the other cards and said, “but, but, but… I, I, I… need, need , need… …well no, those are more urgent, work on these new 2 only once you are done with the old ones”, he said goodbye and went back to his office.
Jimmy the developer had defeated Zach, the fastest ticket-slinger in the company!
The team X guys looked at each other, high fived Jimmy and noted that the board had told the customer what they had been trying to say for the last 2 years, i.e. “we are too busy we can’t take more work”, but for some magic reason now that the work was visible, that conversation was much easier and Zach was not shouting anymore, miracle!
This small event made the team determined to always make sure that their work was visible on the board, the board was a silent ally, they won’t forget to feed it!
If Zach had been brought to reason, what else could the board help them do?
Gus said, now the fun starts, let’s talk about setting a WIP limit…
Wanna know what happened next? Is the WIP limit going to make the team even more powerful? Stay tuned for the 3rd episode to find out what Jimmy and the team X lads get up to!
The new episode is out!